Job Description

Tellihealth Virtual Medical Assistant

This position is work from home, however, the employee must live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, NH, MT, MO, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI

The following shifts are available:

• Monday-Friday (10AM-7PM CST)
• Friday-Tuesday (8AM-5PM CST)
• Friday-Tuesday (10AM-7PM CST)

Company Overview

Tellihealth is transforming how chronic care is delivered by combining powerful technology with compassionate, intelligent care. Our roots lie in the merger of two industry leaders, Accuhealth and Signallamp Health, bringing together best-in-class Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services under one unified vision.

While we've unified under the Tellihealth brand, we've retained the proven strengths of both legacy organizations. Today, our services continue under the names accuRPM and signalCCM—a reflection of the powerful, trusted programs our clients have relied on for years.

Through accuRPM and signalCCM, we empower providers to deliver proactive, remote support to patients managing chronic conditions. Our mission is to close the gaps in care by making high-quality, tech-enabled remote services accessible, efficient, and deeply human.

We're growing fast and looking for mission-driven team members who want to shape the future of connected care.

Position Overview

This role provides virtual support to patients through health monitoring, education, and care coordination. The Medical Assistant engages individuals in their care plans, reviews health data, and communicates with clinical team members to ensure timely follow-up. Daily responsibilities include patient outreach through phone calls and texts, documentation, device support, and connecting patients to appropriate resources. The position also contributes to health promotion efforts and supports day-to-day operations that enhance the patient experience.

Responsibilities

• Create a caring and positive experience for patients while addressing their healthcare needs
• Evaluate patients' support systems and community resources
• Monitor and clear incoming vital sign readings according to protocol
• Educate patients within scope of practice on health monitoring, lifestyle tips and device usage
• Send approved monthly education to patients for digital engagement via SMS
• Escalate specific criteria of Critical Readings as per clinic runbook instructions via phone, sms/email
• Assist with patient callbacks as requested for device troubleshoot needs, additional support as needed by patients
• Communicate with leadership team and team members for care collaboration
• Flexibility to be moved around different areas in the same department to assist with tasks as needed due to volume of patient calls/sms tasks
• Communicate with supervising nurses, physicians, and care team members about patient status according to escalation protocol
• Use motivational interviewing to engage patients in their care plans
• Facilitate referrals to community resources and healthcare providers
• Maintain accurate patient records and ensure confidentiality
• Conduct inbound and outbound calls, answer texts, onboard and troubleshoot devices, and assist with scheduling
• Facilitate disease prevention and health promotion activities
• Attend training sessions, staff meetings, and assist with data analysis.
• Other duties as assigned

Requirements

• Completion of a formal training program as a Medical Assistant (diploma, certificate, or Associate's degree from an accredited institution), required
• OR
• In lieu of educational training, active Medical Assisting (MA) certification and active Medical Insurance and Coding (MIC) certification
• OR
• In lieu of educational training, an active MA certification and six months of clinical experience
• HIPAA compliant work space, required
• Minimum internet speed of 35 Mbps download and 10 Mbps upload, required
• Certified Medical Assistant (CMA) certification, preferred
• Bilingual proficiency in Spanish and English, preferred
• Familiarity with healthcare systems, insurance processes, and community resources, preferred
• Electronic Medical Record (EMR) experience, preferred
• Previous call center experience, preferred
• Demonstrates excellent active listening, written, verbal communication skills
• Demonstrates excellent organizational and time management skills
• Possesses outstanding problem solving skills
• Possesses superior time management skills with a proven ability to meet deadlines
• Knowledge of HIPAA regulations and a strong commitment to maintaining patient confidentiality
• Strong analytical and problem-solving skills
• Responds positively to change, showing willingness to learn new ways to accomplish tasks
• Adheres to high standards of personal and professional conduct
• Exemplifies Tellihealth's values: All IN, INtelligence, INnovation and INtegrity

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